Delivery time from placement of order

Our warehouse processes most products within 48 hours from receipt of payment. Please allow for up to 7 days for delivery of your product to you from the date you have placed your order with us.

Freight and Handling

The prices indicated for products on our web site exclude freight and handling.

All orders are supplied ex our Warehouse in Brisbane and all orders placed on our website may be subject to an additional freight and handling charge. The purpose of this extra charge is to cover the cost of all labour, packaging and delivery of your order to you. The majority of our orders are sent by registered parcel post with Australia Post.

Delivery procedure

After you have purchased your desired goods from us, our warehouse will consolidate and pack your order in industrial strength packaging ready for delivery to you.

Your order is delivered to you by a independent carrier, Australia Post or in the case of Brisbane and Gold Coast orders, by an independent courier. We are confident that this method of delivery of your order is the most efficient and economical. The companies that we use pride themselves on a very high level of service and performance.

We highly recommend that you choose a delivery address where during the main course of the day, someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the volume of their deliveries however the majority of deliveries are between 9:00am and 5:00pm.

Sales Terms & Conditions

Shopping on the Internet is quick and easy. It is our intention to make your entire shopping experience with us as pleasurable as possible.

In the same way that your favourite retail store has specified sales terms and conditions, so too does qldcase.com.au.

We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and caseshop.com.au when you purchase goods from us through our web site. If you proceed with your purchase you are acknowledging that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in plain english. If any part is confusing or not clear, please e-mail us.

Please note that from time to time, these terms and conditions may change. We therefore recommend that you review these terms and conditions on a regular basis to identify any changes that may affect you.

Pricing

We will at all times use our best endeavours to ensure that the prices on our web site are accurate. The prices displayed on our site are only current at that particular point in time. We reserve the right to alter our prices at any time without any notice. This may occur for example when products are on sale or when prices change for various reasons. When price changes do occur, they will be automatically updated on the website. At all times however, we can assure you it is our sincere intention to offer you the lowest price in Australia for the same product.

All product prices contained within the site include GST. The prices indicated for products do not include freight and handling.

For any goods ordered from our site to a delivery address outside Australia, the GST will not apply. We greatly welcome all orders from outside Australia however, currently our site does not provide for transactions outside Australia due to issues relating to GST and freight charges. If you are ordering from outside Australia, please complete the order form and we will confirm by email to you the actual final costs, including shipping. All overseas customers must also be aware that all orders are supplied ex warehouse (Brisbane) and all freight, duties and taxes levied in your respective countries will need to be paid by you.

Title

Title for goods ordered on our site will pass to you when we receive payment in full for your order.

Incorrect goods supplied by us to you

We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, we may accidentally supply you with an incorrect product that you have not ordered. If this occurs, we will supply you with the correct product ordered by you once the incorrect product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds (see below).

Products damaged in transit to you

All orders from us will be delivered by independent companies. These companies will use their best endeavours to supply you with the product you have ordered from us in the condition that the goods were dispatched from our warehouse. On occasion however, goods are damaged in transit. If this occurs, we will supply you with a replacement product ordered by you only if insurance has been taken out with your order and once the damaged product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds (see below).

Products lost in transit to you

All orders from us will be delivered by independent companies. These companies will use their best endeavours to supply you with the product you have ordered from us. On occasion however, goods are lost by in transit. If, after 7 days from your purchase date your order has not been delivered , you will need to contact us immediately by e-mail. We will immediately commence a trace of your goods with the company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product ordered by you only if insurance has been taken out with your order. If the product you have ordered is no longer available, please refer to the section refunds (see below).

Faulty products

Our company takes pride in offering quality products to our customers. We will use our best endeavours to supply you with the product you have ordered from us in good condition. On occasion however, goods that are sealed within cartons are faulty as a result of manufacturing defect from our supplier. If this occurs, we will supply you with a replacement product ordered by you once the faulty product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds (see below).

Availability of product

All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, goods that are displayed on our website and purchased by you may not be available. In most cases, this is as a result of timing differences between the time you finalise your order and the dispatch of the order from our warehouse. This may also be as a result of the short supply or unavailability of the product you have ordered being available from our suppliers. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund for that part of the order that cannot be supplied or offer you a refund for the entire transaction. (see refund below).

Returns

We respect your choice to shop with qldcase.com.au and if for any reason you are not happy with your purchase and wish to return it to us, you can do so within 7 days from purchase date, and as long as the product is in its original condition (including packaging) and returned to our warehouse (within 7 days of an official return authorisation number being provided to you) at your cost the product will either be replaced or your money refunded.

We will only accept returns that have been authorised by our company in advance and are accompanied by your original transaction receipt.

In the event of wrong product supplied by us to you, product damaged in transit to you (only if insurance has been taken out with your order) you must notify us within 48 hours of your delivery time that you wish to return a product you have purchased.

In the event of faulty products you must notify us within 14 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.

In the event of a product being damaged in transit to you, (only if insurance has been taken out with your order) you must notify us within 48 hours of your delivery date that you wish to return a product you have purchased.

The authorisation required for a return will be an official authorisation number. This number can be obtained by contacting us by e-mail. When you contact us, we will provide you with the official authorisation number and the appropriate delivery return address. The cost of the freight associated with the return will be your responsibility. We will not accept any returns to any delivery address other than the delivery address specified by us. This will be advised when you contact us. We will not accept any returns through our showroom shop.

It is essential that all goods returned to us as an authorised return be in exactly the same brand new condition that they were sent to you. This includes the original packaging of the product.

Refunds

In the event of a faulty product, you will need to return the product according to the guidelines set out above (see returns) before a refund can be issued.

In the event of incorrect goods supplied by us to you and goods are returned in accordance with the returns guidelines set out above and the correct goods that you ordered are no longer available, we will issue you with a refund.

In the event of products damaged in transit to you and goods are returned in accordance with the returns guidelines set out above and insurance has been taken out with your order and replacement goods that you ordered are no longer available, we will issue you with a refund.

In the event of products being lost in transit and we have received official confirmation from the courier company concerned that the goods have been lost in transit to you and insurance has been taken out with your order and replacement goods that you ordered are no longer available, we will issue you with a refund.

In the event of products not being available for supply to you after your order has been placed with us we will issue you with a refund for either part of the order or for the entire order (see above).

All refunds will be made by official company cheque in favour of the person or entity on the original transaction and will be mailed by Australia Post.

Use of graphics on our website

At all times we will try to ensure that the graphics on our web site are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable.

Copyright

This entire website and all aspects associated or included in it are subject to worldwide copyright and this copyright is owned by caseshop.com.au. You will note that this copyright appears on each web page on the site and all rights are reserved. This site, its artwork, graphics, text, data, computer files, "look and feel" of the site and all its contents may not for either personal and commercial use be used, modified, reproduced, adapted, printed, copied, displayed, sold, used or reused without prior written consent from the management of caseshop other than in the normal intended use of the site as intended by caseshop management. Normal use of the contents on our site include the download of the site to the temporary cache memory of your computer, the print out of the "printable version" of a product specific page. No part of this site may be used in a public forum or in a forum consisting of more than 2 individuals without the prior written consent of caseshop management.

Applicable Law

Any transactions on this site and all legal aspects associated with this site will fall under the jurisdiction of the laws of Queensland, Australia.

Secure Shopping

Your satisfaction is our priority and we will try our best to exceed your expectations in terms of our products, service and trust.

Shopping at qldcase.com.au is totally secure and we offer you total peace of mind in your dealings with us.

Your entire credit card details are fully encrypted when you enter them on our site. All credit card information supplied to us is totally secure and cannot be viewed by anyone else on the web.

Our Guarantee

Your satisfaction is our priority and we will try our best to exceed your expectations in terms of our products, service and trust.

We respect your choice to shop with qldcase.com.au and if for any reason you are not happy with your purchase and wish to return it to us, you can do so within 7 days from purchase date, and as long as the product is in its original condition (including packaging) the product will either be replaced or your money refunded. (Please refer to our Sales Terms for returns and refunds).

We will also not be undersold on price, so if you are able to find exactly the same product elsewhere from a retailer in Australia for a lower price (excluding freight and insurance), please contact us with proof of the same product at the lower price and we will match that price.

Your satisfaction is our priority!